Support

Getting started

How do I create my wedding?

After signing in for the first time, the app opens a short setup wizard. Enter the couple's names and your wedding date, and the checklist, budget, guest list, and timeline are generated around that date.

How do I invite my partner or my wedding planner?

Open the wedding settings and share your invite code. The other person creates their own account, enters the code, and joins your wedding. Everyone connected to the wedding sees changes in real time.

Does it work on iPad?

Yes. Knot Ready is a universal app for iPhone and iPad and requires iOS 16 or later. The same account and the same data work on both, and changes sync across devices.

Guests and RSVPs

How do RSVPs work?

Each wedding gets its own RSVP page at rsvp.knotreadyapp.com. Share the link, or hand out the personalised QR code generated for each guest. Responses land in your guest list automatically, together with meal choices and dietary notes.

A guest cannot open their RSVP link

Check that the link starts with https://rsvp.knotreadyapp.com/ and that the RSVP deadline set for your wedding has not passed. If it still fails, send us the link and we will look at it.

How does the seating chart work?

Add your tables, then drag guests onto them. You can view the room, a single table, or a plain list, and export any of those as an image or a PDF to send to your venue.

PRO access and payments

What is PRO and what does it cost?

PRO is a one-time purchase of $49.99 that unlocks the premium features. There is no subscription and nothing renews. See the Terms & Conditions, Section 3, for what “lifetime” means.

I bought PRO but the app still shows the paywall

Open the PRO screen and tap Restore Purchases. Make sure you are signed in to the same Apple Account you bought with. Purchases are tied to your Apple Account, not to your Knot Ready account.

I would like a refund

Refunds for App Store purchases are handled by Apple, not by us. Request one at reportaproblem.apple.com. If something in the app is broken, tell us as well — we would rather fix it.

Your data

How do I export my wedding data?

Go to Settings → Your Data (Privacy) → Export Data (TXT). You get a plain text file with your wedding details that you can save or share.

How do I delete my account and everything in it?

Go to Settings → Account → Delete Account and type DELETE to confirm. This removes your account, the data stored on the device, and the wedding data if you are the owner. It cannot be undone.

You can also email knotreadyapp@gmail.com and we will delete your account for you.

How do I clear data from this device only?

Go to Settings → Your Data (Privacy) → Clear Local Data. This wipes the copy on the device and leaves your cloud data untouched.

What do you do with guest information?

Guest names, meal choices, and dietary or allergy notes are used only to run your wedding planning. We do not sell personal information and never use guest data for advertising. Full detail is in the Privacy Policy.

Troubleshooting

My data is not syncing between devices

Check that both devices are signed in to the same Knot Ready account and have a working connection. If one device is stuck, sign out and sign back in — your data lives in the cloud, not only on the device.

I am not getting notifications

Open the iOS Settings app, find Knot Ready, and confirm notifications are allowed. Reminders only arrive for weddings you are a member of.

I cannot sign in

If you first signed up with Apple or Google, use that same button rather than an email and password. If you signed up with an email address and forgot the password, use the reset link on the sign-in screen. Still stuck? Email us.